When Kreyol Essence hit the kind of growth every entrepreneur dreams about, Yve-Car Momperousse arrived at a critical juncture. To continue growing the business, it was more critical than ever to meet expectations of customers and vendors alike. But multiple third-party logistics companies failed to deliver, leaving her searching for a better option. With Instawork, she’s regained control of their operations and found the motivated, quality people she needs.
Kreyol Essence is ready to grow on its own terms.
From Haiti to Miami and beyond
Kreyol Essence was founded on a few core beliefs: That handmade can heal, tradition is timeless, and hard work is better than a handout. For founder Yve-Car Momperousse, it wasn’t just family tradition in a bottle; it was a chance to create opportunity and self-sufficiency in her community and beyond.
So, it’s no surprise that the beloved beauty brand has grown rapidly under the vision of its leader, and with the help of talented, dedicated workers. As operations expanded with her supply chain stateside, the third-party logistics companies she turned to for help couldn’t deliver. With that, she decided to bring fulfillment back in house.
But handling staffing internally was simply too time-consuming. Vetting potential workers, dealing with frequent turnover, and managing the complexities of scheduling a growing team, took her and her team anywhere from 20 to 25 hours a week. Yve-Car needed a faster, easier way to get quality help. And she wanted to find workers she could trust, who wanted to be a part of her mission.
“As an entrepreneur, my most valuable commodity is time. As CEO, I need to be focused on closing deals, managing my team, and thinking through the company's future. I can’t be in the warehouse managing operations. Trusted professionals must handle those important steps,” Yve-Car notes.
Quality people, quickly
That’s because for Yve-Car, everyone who touches her business matters. Instawork’s partnership helped her build in the quality and passion she’s looking for, at every touchpoint. “I love that Instawork handles the vetting process. We get people who show up ready to work.”
Instawork was also able to take over time-consuming tasks like managing callouts, finding shift replacements, and readjusting schedules.
“Instawork is the sole staffing provider for our warehouse,” Yve-Car says. “These are the workers we need on hand to support with picking, packing, and returns during those busy periods. They meet demands when we’re running promotions, and during the holidays, which account for almost 50 percent of our business. When we need extra hands, we want the right folks—those who want the work.”
Reliability by combining technology with live support
One of Yve-Car’s favorite things is how Instawork’s technology can automate processes and tasks. It streamlines her day, including backend processes and invoicing.
“Instawork allows me and my team to manage staffing on our own time. And the GPS features that let me see if workers are on their way are truly unique,” says Yve-Car.
But it’s the personal touch that resonates with her most. Multiple layers of support at any time mean there’s a live person there who’s available to help Kreyol Essence when they need it. They can resolve emerging issues with the tech and live support team's seamless support. “When there’s a lot going on, it makes it that much easier to adapt and roll with it,” she notes.
With those precious hours back and plenty of peace of mind, Yve-Car can do more to grow the business—on her terms, without compromise.