TouchPoint360 is a national merchandising company specializing in hardware store resets and remodels. With projects spanning multiple states and lasting anywhere from one to six weeks, the company depends on finding reliable, travel-willing employees who can execute precise merchandising plans and represent the brand independently. When traditional recruiting methods couldn't keep pace with demand, TouchPoint360 turned to Instawork Hiring to build a smarter pipeline.
The challenge
TouchPoint360 faced a hiring problem that traditional job boards and staffing approaches couldn't solve. The company needed full-time employees willing to travel on short notice for projects lasting one to six weeks across multiple states. This requirement dramatically narrowed the candidate pool.
- A needle-in-a-haystack talent search. Every candidate needed a rare combination of schedule flexibility, the ability to execute precise merchandising plans, and the professionalism to represent the TouchPoint360 company.
- Drowning in unqualified resumes. Without a filtering mechanism, the recruiting team spent hours sifting through hundreds of applications from candidates who didn't meet the role's unique travel and skill requirements.
- Time wasted on bad matches and no-shows. Every hour spent on administrative tasks—screening, scheduling, follow-ups—was an hour not spent evaluating real talent.
"Instawork has truly changed how I approach recruiting." — Stella Brinkman, Recruiter, TouchPoint360
The solution
After partnering with Instawork Hiring, TouchPoint360 transformed its recruiting process from a manual grind into a streamlined, high-quality pipeline.
Pre-Vetted Candidate Pool Instead of sifting through hundreds of unqualified resumes, they now receive custom-matched candidates who have already been pre-screened for the company's specific requirements. The result: every interview is with someone who is genuinely qualified and ready to work.
End-to-End Interview Scheduling Instawork handles interview coordination directl and no more back-and-forth emails or calendar juggling. Interviews are scheduled and confirmed, freeing recruiters to focus on what they do best: evaluating talent and making great hires.
Built-In Accountability Instawork's accountability system dramatically reduced no-shows, a persistent problem with previous recruiting methods. Candidates who commit to interviews actually show up, keeping the pipeline moving and productive.
Instead of getting buried in busywork, the recruiting team could put their time where it counted: having real conversations with candidates and spotting the talent TouchPoint360 needed.
The result
Since partnering with Instawork Hiring, TouchPoint360 has seen measurable improvements across every stage of their recruiting funnel.
Zero Manual Resume Screening The days of sorting through stacks of unqualified applications are over. Every candidate Stella reviews has already been vetted against TouchPoint360's specific role requirements, eliminating wasted effort entirely.
A High-Velocity Interview Pipeline In just three months, Stella conducted 120 interviews—a pace that puts TouchPoint360 on track for nearly 500 interviews annually, all managed by a single recruiter. That volume would have been unthinkable under their previous process.
Better Hires That Stay With pre-vetted candidates matched to the role's unique demands, TouchPoint360 is seeing high retention rates among new hires. These aren't just warm bodies filling seats—they're dependable, long-term employees who meet the travel and skill requirements from day one.
Reduced No-Shows Instawork's accountability system means candidates who enter the pipeline are serious about the opportunity, dramatically cutting the wasted interviews and scheduling gaps that plagued previous efforts.
"I'm spending less time on administrative tasks and more time connecting with pre-screened candidates who are ready to work, which is invaluable for the way our business operates." — Stella Brinkman, Recruiter, TouchPoint360
Looking ahead
With a proven hiring pipeline in place, TouchPoint360 is positioned to scale its workforce in step with growing client demand. The ability to maintain interview volume and hire quality through a single recruiter means the company can take on new projects and territories. TouchPoint360's partnership with Instawork Hiring gives them a sustainable, competitive advantage in finding the right people, fast.
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