Sun Basket leans on Instawork to flex reliably

Mike Wargocki, VP of Manufacturing at Sun Basket, speaks with Mike Bohnett, VP of Sales at Instawork, about its staffing partnership.

Originally published in the Supply Chain Digital Report: Customizable, Sustainable, Delicious

At a time when workforce reliability, workplace safety and job security are all being affected by COVID-19, companies are starting to feel the pressure. Addressing these problems through technology that is revolutionizing talent acquisition, Instawork offers a centralized platform that connects businesses with proven professionals in real-time.

“Instawork is a flexible staffing solution for warehouse manufacturing, food production, and hospitality-based workers,” explains Mike Bohnett, Vice President of Sales and Partnerships. “At heart, we’re a tech company that is aiming to rebuild how staffing works, to better meet the needs of both companies and today’s hourly workforce. Fundamentally, we believe that staffing ─ and specifically temporary staffing ─ is broken. Through the Instawork platform, workers can easily pick up shifts and get paid quickly afterwards, and they receive reviews from employers, which ups their credibility for any other potential gigs.”

Operational excellence by staying staffed at all times

An excellent example of Instawork in action is the company’s close collaboration with Sun Basket, the San Francisco-based subscription meal delivery service. “They needed extra warehouse labour and found Instawork.” Subsequently, Instawork was able to onboard Sun Basket in a matter of days and provide a 90% fill rate for its warehouse staff, with an average worker quality score of 97%.

Mike Wargocki, VP of Manufacturing at Sun Basket, contextualized what happens when operations teams are understaffed and what problems it can cause: “The first thing it causes are mistakes. That’s a serious issue because, as we’re making orders for our customers, the key is making sure that quality remains as high as possible.”

With understaffing resulting in employees having to perform several roles simultaneously, people can quickly become exhausted and more susceptible to illness, a core concern that Sun Basket, particularly during the pandemic, is diligent to avoid.

Flex alongside demand with ease

Despite what Wargocki calls the “uneven workflow” of the company, even as demand in 2020 grew, he says that Instawork has allowed Sun Basket to meet its staffing challenges with aplomb.

“The Instawork team has been amazing because they’ve facilitated the quality we're getting from in-store work and team members, as well as the consistency of the fill rates.”

- Mike Wargocki, VP of Manufacturing

“Using the Instawork platform, Sun Basket has mitigated the need for external agencies and subsequently lowered their overall staffing costs drastically,” adds Bohnett. “That means that Sun Basket is actively empowering its frontline teams with tools to make informed decisions, which aggregates into a high return on investment (ROI) across the company.”

To hear the full interview, watch this 3-min video: